Last updated 30 July 2026. Effective as of the date of posting.
PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN A BINDING INDIVIDUAL ARBITRATION PROVISION, A JURY TRIAL WAIVER, AND A CLASS ACTION WAIVER IN SECTION 18, WHICH AFFECT HOW DISPUTES ARE RESOLVED. THEY ALSO CONTAIN DISCLAIMERS OF WARRANTY, LIMITATIONS OF LIABILITY, AND INDEMNIFICATION OBLIGATIONS IN SECTIONS 15, 16, AND 17. BY ACCESSING OR USING THE SERVICE YOU AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICE.
1.1. "Agreement" means these Terms of Service, together with the Privacy Policy and any additional terms, policies, guidelines, or notices posted by the Provider and incorporated by reference.
1.2. "Provider", "we", "us", or "our" means the individual operator of the Service identified in Section 22, acting in an individual capacity and not as, or on behalf of, any corporation, partnership, or other legal entity.
1.3. "Service" means the Tenora web application, the websites located at tenoraapp.com and any subdomain thereof, any successor or predecessor domains, all associated application programming interfaces, features, functionality, content, and materials made available by the Provider, and any updates, modifications, or replacements thereto.
1.4. "User", "you", or "your" means the natural person accessing or using the Service, whether or not a registered account has been created.
1.5. "User Content" means any data, text, records, notes, files, images, contact information, correspondence, metadata, or other material that a User submits, uploads, imports, transmits, pastes, dictates, or otherwise makes available to or through the Service, by any means and in any format.
1.6. "Third-Party Data" means any portion of User Content that identifies, describes, relates to, or is reasonably capable of being associated with a natural person other than the User.
1.7. "Third-Party Services" means any product, service, infrastructure, platform, model, network, or content operated or provided by a party other than the Provider, whether or not integrated with, linked from, or relied upon by the Service.
1.8. "Output" means any text, summary, classification, inference, score, ranking, suggestion, draft message, or other material generated, produced, derived, or returned by any automated or machine-learning feature of the Service.
1.9. Headings are inserted for convenience of reference only and do not affect the construction or interpretation of this Agreement. The words "include", "includes", and "including" are deemed to be followed by the words "without limitation". The singular includes the plural and the plural includes the singular.
2.1. By accessing, browsing, registering for, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement, whether or not you have created an account.
2.2. If you access or use the Service on behalf of any other person or entity, you represent and warrant that you have full authority to bind that person or entity to this Agreement, and references to "you" include that person or entity.
2.3. This Agreement constitutes a legally binding contract between you and the Provider. Your continued access to or use of the Service constitutes ongoing acceptance of this Agreement as then in effect.
3.1. You represent and warrant that you are at least thirteen (13) years of age, and that if you are under the age of majority in your jurisdiction of residence, your use of the Service has been reviewed and approved by a parent or legal guardian who agrees to be bound by this Agreement.
3.2. You represent and warrant that you have the legal capacity to enter into this Agreement and that you are not barred from receiving the Service under the laws of any applicable jurisdiction.
3.3. You represent and warrant that you are not located in, under the control of, or a national or resident of any jurisdiction subject to comprehensive economic sanctions, and that you are not identified on any restricted-party, denied-persons, or specially-designated-nationals list maintained by any government authority.
3.4. The Provider may, at its sole discretion and without notice or liability, decline to provide the Service to any person or in any jurisdiction, and may condition, limit, or withdraw availability of the Service or any portion thereof at any time.
4.1. The Service is made available on an "as is" and "as available" basis for the User's personal, non-commercial use in organising information concerning persons known to the User.
4.2. The Provider reserves the right, at any time and from time to time, at its sole discretion, with or without notice and without liability of any kind, to: (a) modify, suspend, discontinue, or terminate the Service or any feature, function, or component thereof; (b) impose, alter, or remove limits on storage, throughput, request volume, record counts, file sizes, or any other aspect of use; (c) alter the presentation, structure, ordering, availability, or behaviour of any feature or Output; and (d) migrate, restructure, or re-architect any component or dataset.
4.3. The Provider is under no obligation to maintain, support, update, correct, patch, or continue the Service, to preserve any User Content, to maintain backward compatibility, or to provide any advance notice of any change described in Section 4.2.
4.4. No service level, availability target, uptime commitment, response time, support obligation, retention period, or performance standard of any kind is offered, implied, or undertaken.
4.5. Nothing in this Agreement obliges the Provider to develop, release, retain, or continue any feature, roadmap item, integration, or capability, whether or not previously described, demonstrated, announced, or discussed.
5.1. Access to certain functionality requires registration through a supported third-party identity provider. Availability of any particular authentication method may change at any time.
5.2. You are solely responsible for maintaining the confidentiality of any credentials associated with your account and for all activity occurring under your account, whether or not authorised by you.
5.3. You agree to notify the Provider promptly upon becoming aware of any unauthorised access to or use of your account. The Provider bears no liability for any loss arising from unauthorised access to your account, however caused.
5.4. Accounts are personal to the User. You may not sell, transfer, assign, license, share, or otherwise make available your account or access credentials to any other person.
5.5. The Provider may reclaim, rename, merge, or disable any account or identifier at its sole discretion.
6.1. You acknowledge that the Service is developmental, pre-release, and experimental in nature; that it may contain defects, errors, inaccuracies, and vulnerabilities; and that it has not been subjected to the testing, validation, review, certification, or auditing that may be applied to a generally available commercial product.
6.2. You acknowledge that the Service may become unavailable, may fail to record, retain, retrieve, or transmit data correctly, may corrupt or lose data in whole or in part, and may produce incorrect, incomplete, misattributed, or misleading results, and that such occurrences are contemplated by this Agreement and do not constitute a breach of it.
6.3. You assume all risk arising from the developmental status of the Service and are solely responsible for maintaining independent copies of any User Content of value to you.
7.1. The Service is presently made available at no charge. No representation is made as to whether that will continue.
7.2. The Provider reserves the right to introduce fees, charges, subscriptions, usage limits, tiers, or paid features for the Service or any part of it, at any time and at its sole discretion.
7.3. Nothing in this Agreement confers any entitlement to continued access at no charge, to any grandfathered pricing, to any promotional rate, or to any particular feature remaining available at any price.
8.1. As between you and the Provider, you retain such rights as you hold in your User Content. This Agreement transfers no ownership of User Content to the Provider.
8.2. You grant the Provider a worldwide, non-exclusive, royalty-free, fully paid-up, sublicensable licence to host, store, cache, reproduce, transmit, display, reformat, index, process, and create derived technical representations of User Content, solely to the extent necessary to operate, secure, support, diagnose, maintain, and improve the Service.
8.3. The licence in Section 8.2 includes transmission of such portions of User Content as are necessary to Third-Party Services engaged in the provision of the Service, including hosting, storage, transmission, and automated processing providers.
8.4. The Provider may generate, retain, and use aggregated, de-identified, and statistical information derived from use of the Service, including counts, event records, error reports, and performance measurements, for any lawful purpose. Such information does not identify any User or any individual described in User Content.
8.5. The Provider does not undertake to review, verify, moderate, correct, or monitor User Content, but reserves the right to do so, and to remove, restrict, or refuse any User Content at its sole discretion, without notice and without liability.
8.6. The Provider undertakes no obligation of storage, retention, backup, archival, or recoverability with respect to User Content. Deletion may be immediate and irreversible.
9.1. You acknowledge that the Service is designed to receive and process information concerning natural persons who are not parties to this Agreement and who have not consented to it.
9.2. You represent and warrant, on a continuing basis, that: (a) you have a lawful basis and all necessary rights, consents, permissions, and authority to collect, hold, upload, and process each item of Third-Party Data you submit; (b) your submission and use of Third-Party Data complies with all applicable laws, including data protection, privacy, anti-spam, electronic communications, and confidentiality laws; (c) no Third-Party Data was obtained in breach of any contract, duty of confidence, employment obligation, terms of service, or acceptable use policy of any other platform; and (d) no Third-Party Data is subject to any special or heightened protection under applicable law, including health, financial account, biometric, genetic, precise geolocation, or government identifier information.
9.3. As between you and the Provider, you are the controller of, and the party responsible for, all Third-Party Data you submit. You are solely responsible for responding to any request, complaint, objection, or legal demand made by or on behalf of any individual described in Third-Party Data.
9.4. You are solely responsible for every communication you send to any person, whether or not composed with the assistance of the Service, and for all consequences arising from it.
10.1. You shall not, and shall not permit or enable any other person to: (a) submit any User Content you lack the right to hold or process; (b) use the Service to send, facilitate, or prepare unsolicited bulk communications; (c) use the Service to harass, stalk, threaten, defame, intimidate, discriminate against, or cause harm to any person; (d) scrape, crawl, harvest, index, or systematically extract any portion of the Service; (e) access or attempt to access any data, account, or system not belonging to you; (f) probe, scan, penetration-test, disrupt, overload, or circumvent any security, rate-limiting, or access-control mechanism; (g) reverse engineer, decompile, disassemble, or attempt to derive the source code, structure, or underlying ideas of the Service, except to the extent such restriction is prohibited by applicable law; (h) resell, sublicense, white-label, rent, lease, or otherwise commercially exploit the Service; (i) use the Service or any Output to train, fine-tune, evaluate, or develop any machine-learning model or competing product; (j) use any automated means to access the Service other than as expressly permitted; (k) remove, obscure, or alter any proprietary notice; or (l) use the Service in violation of any applicable law or regulation.
10.2. The Provider may investigate any suspected violation of this Section and may take any action it considers appropriate, including removal of User Content, suspension or termination of access, and disclosure to law enforcement or other authorities.
11.1. Certain functionality transmits User Content to automated systems, including Third-Party Services incorporating large language models, and returns Output.
11.2. Output is probabilistic and generated without human review. Output may be inaccurate, incomplete, outdated, internally inconsistent, misattributed to the wrong individual, or wholly fabricated, and may reflect errors present in User Content.
11.3. No representation or warranty is made as to the accuracy, reliability, completeness, suitability, timeliness, non-infringement, or fitness of any Output for any purpose.
11.4. Output does not constitute, and must not be relied upon as, legal, financial, medical, employment, professional, or any other form of advice.
11.5. Any inference, characterisation, score, ranking, or classification concerning any individual is a machine-generated estimate derived from User Content and is not a statement of fact concerning that individual.
11.6. You are solely responsible for reviewing all Output before relying upon, acting upon, transmitting, publishing, or otherwise using it, and for all consequences of doing so.
11.7. Availability, behaviour, provider, model, quality, and cost of automated features may change or be withdrawn at any time without notice.
12.1. The Service, including all software, code, interfaces, designs, layouts, graphics, text, structure, compilations, trade marks, trade dress, service marks, logos, and the name "Tenora", and all intellectual property rights therein, are and remain the exclusive property of the Provider and its licensors.
12.2. Subject to your compliance with this Agreement, the Provider grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for its intended purpose. All rights not expressly granted are reserved.
12.3. If you submit any suggestion, idea, feedback, bug report, feature request, or recommendation concerning the Service, you grant the Provider a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, transferable licence to use, modify, exploit, and commercialise it without restriction, attribution, accounting, or compensation of any kind.
13.1. The Service depends upon and interoperates with Third-Party Services, including hosting, database, authentication, electronic mail delivery, and automated processing providers.
13.2. The Provider does not control Third-Party Services and makes no representation or warranty concerning them, including as to their availability, security, accuracy, continuity, pricing, or terms.
13.3. The Provider is not liable for any act, omission, outage, defect, breach, data loss, suspension, price change, term change, or discontinuation of any Third-Party Service, or for any consequence thereof.
13.4. Your use of any Third-Party Service may be subject to that party's own terms and policies, for which you are solely responsible.
14.1. You may discontinue use of the Service and delete your account at any time.
14.2. The Provider may suspend, restrict, or terminate your access to the Service or any part of it, remove any User Content, and delete any account, at any time, for any reason or no reason, with or without notice, and without liability of any kind.
14.3. Upon termination, all licences granted to you terminate immediately, and User Content associated with the account may be deleted without further notice. The Provider has no obligation to return, export, preserve, or make available any User Content following termination.
14.4. Sections 1, 8.2, 8.4, 9, 12, 13, 15, 16, 17, 18, 19, and 22, and any other provision which by its nature should survive, survive termination or expiry of this Agreement.
THE SERVICE, ALL OUTPUT, AND ALL CONTENT AND MATERIALS MADE AVAILABLE THROUGH THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PROVIDER EXPRESSLY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, SYSTEM INTEGRATION, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING, THE PROVIDER MAKES NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS; THAT ANY DEFECT WILL BE CORRECTED; THAT ANY DATA WILL BE PRESERVED, RECOVERABLE, OR FREE FROM LOSS OR CORRUPTION; OR THAT ANY OUTPUT WILL BE ACCURATE OR RELIABLE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, CREATES ANY WARRANTY NOT EXPRESSLY STATED HEREIN.
15.1. Some jurisdictions do not allow the exclusion of certain warranties. To the extent such exclusion is not permitted, the exclusions in this Section apply to the fullest extent permitted by applicable law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE PROVIDER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OPPORTUNITY, BUSINESS, ANTICIPATED SAVINGS, REPUTATION, RELATIONSHIP, OR DATA, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, STATUTE, OR ANY OTHER THEORY, AND WHETHER OR NOT THE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY LIMITED REMEDY OF ITS ESSENTIAL PURPOSE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PROVIDER'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE, FOR ALL CLAIMS IN THE AGGREGATE, SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO THE PROVIDER FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY UNITED STATES DOLLARS (US$50.00).
16.1. The limitations in this Section apply to the fullest extent permitted by applicable law and reflect an agreed allocation of risk which forms an essential basis of the bargain between the parties, without which the Service would not be made available at no charge.
16.2. Nothing in this Agreement excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability which may not lawfully be excluded or limited. Some jurisdictions do not allow certain limitations, and in those jurisdictions liability is limited to the least amount permitted by law.
17.1. You shall defend, indemnify, and hold harmless the Provider and the Provider's affiliates, agents, contractors, and licensors from and against any and all claims, demands, actions, proceedings, investigations, liabilities, damages, judgments, awards, settlements, losses, costs, and expenses, including reasonable attorneys' fees and costs of investigation, arising out of or relating to: (a) your User Content, including any Third-Party Data; (b) your use of or access to the Service; (c) any communication you send to any person; (d) your breach or alleged breach of this Agreement, including any representation or warranty in Sections 9 or 10; (e) your violation of any applicable law or regulation; or (f) your violation of the rights of any third party, including any right of privacy, publicity, confidence, or intellectual property.
17.2. The Provider reserves the right, at your expense, to assume the exclusive defence and control of any matter subject to indemnification by you, in which event you shall cooperate fully. You shall not settle any such matter in a manner imposing any obligation or admission on the Provider without the Provider's prior written consent.
17.3. This Section survives termination of this Agreement and applies regardless of the theory of liability.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.
18.1. Informal resolution. Before commencing any formal proceeding, the party raising the dispute shall send written notice describing it to the other, and the parties shall attempt in good faith to resolve it for a period of thirty (30) days from receipt. This step is a condition precedent to commencing arbitration.
18.2. Agreement to arbitrate. Except as provided in Sections 18.4 and 18.5, any dispute, claim, or controversy arising out of or relating to this Agreement or the Service, including its formation, interpretation, breach, enforcement, or termination, and including the question of arbitrability, shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules then in effect, before a single arbitrator, seated in the State of New York, conducted in the English language.
18.3. Class action and jury waiver.
ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING. YOU AND THE PROVIDER EACH KNOWINGLY AND IRREVOCABLY WAIVE ANY RIGHT TO TRIAL BY JURY.
18.4. Small claims. Either party may bring an individual action in a small-claims court of competent jurisdiction in lieu of arbitration, provided the action remains in that forum and on an individual basis.
18.5. Injunctive relief. Either party may seek interim or preliminary injunctive relief from a court of competent jurisdiction to prevent actual or threatened infringement or misappropriation of intellectual property or unauthorised access to the Service, pending arbitration.
18.6. Severability of this Section. If the class action waiver in Section 18.3 is held unenforceable as to any claim, that claim shall be severed and brought in the courts identified in Section 19, and the remainder of this Section shall continue to apply to all other claims. If Section 18.2 is held unenforceable in its entirety, the parties submit to the courts identified in Section 19.
18.7. Limitation period. To the maximum extent permitted by applicable law, any claim arising out of or relating to this Agreement or the Service must be commenced within one (1) year after the cause of action accrues, failing which it is permanently barred.
19.1. This Agreement and any dispute arising out of or relating to it or the Service are governed by the laws of the State of New York, United States of America, without regard to its conflict-of-law principles and excluding the United Nations Convention on Contracts for the International Sale of Goods.
19.2. Subject to Section 18, the state and federal courts located in the State of New York shall have exclusive jurisdiction, and each party irrevocably submits to that jurisdiction and waives any objection based on venue or forum non conveniens.
20.1. The Provider may amend, restate, or replace this Agreement at any time at its sole discretion by posting the revised version at this address, and may do so without individual notice.
20.2. The revised version takes effect upon posting and applies to all access and use occurring thereafter. It is your responsibility to review this page periodically. Your continued access to or use of the Service after posting constitutes acceptance of the revised Agreement.
20.3. If you do not agree to any revision, your sole and exclusive remedy is to discontinue use of the Service and delete your account.
21.1. Entire agreement. This Agreement constitutes the entire agreement between the parties concerning its subject matter and supersedes all prior or contemporaneous understandings, communications, representations, demonstrations, and agreements, whether written or oral.
21.2. Severability. If any provision is held invalid, illegal, or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed, and the remaining provisions shall continue in full force and effect.
21.3. No waiver. No failure or delay in exercising any right operates as a waiver of it, and no single or partial exercise precludes any further exercise. A waiver is effective only if in writing.
21.4. Assignment. You may not assign, delegate, or transfer this Agreement or any right or obligation under it, by operation of law or otherwise, without the Provider's prior written consent, and any attempted assignment is void. The Provider may assign or transfer this Agreement in whole or in part, at any time, without restriction and without notice.
21.5. Force majeure. The Provider shall not be liable for any failure or delay in performance resulting from any cause beyond its reasonable control, including acts of God, natural disaster, fire, flood, epidemic, war, terrorism, civil unrest, labour dispute, governmental action, power failure, network or internet failure, denial-of-service attack, or failure of any Third-Party Service.
21.6. No third-party beneficiaries. This Agreement confers no rights or remedies upon any person other than the parties, save that the persons identified in Section 17.1 may enforce Section 17.
21.7. Relationship. Nothing in this Agreement creates any partnership, joint venture, agency, fiduciary, or employment relationship between the parties.
21.8. Notices. Notices to you may be given by posting to the Service or by electronic mail to the address associated with your account, and are deemed received upon posting or transmission. Notices to the Provider must be sent to the address in Section 22 and are deemed received upon acknowledgement.
21.9. Export and sanctions. You shall comply with all applicable export control, re-export, and economic sanctions laws and regulations in connection with your use of the Service.
21.10. Interpretation. This Agreement shall not be construed against the drafting party. Any ambiguity shall be resolved in accordance with its plain meaning.
21.11. Language. This Agreement is executed in the English language, which governs in the event of any conflict with any translation.
22.1. Notices and enquiries concerning this Agreement may be sent to hey@tenoraapp.com.